FREQUENTLY ASKED QUESTIONS
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What payment methods can I use?
ClassicMedallics.com accepts the following methods of payment for purchases:
Credit cards accepted:
Other forms of payment:
When will my order ship?
Purchases from ClassicMedallics.com have following shipping schedule:
Component parts will ship within 24 hours;
Assembled items will ship within 48 to 72 hours;
Personalized products will ship within 3 to 4 days.
Each address you instruct us to ship to is considered a separate order and is subject to applicable shipping charges.
From where will my order ship?
All orders will be shipped from New York State.
Our address is:
Classic Medallics, Inc.
520 South Fulton Ave
Mount Vernon, NY 10550
Phone: (800) 221-1348, (914) 530-6259
Fax: (800) 541-3821, (914) 530-6258
When will my personalized order ship?
Personalizing an item requires additional delivery time for your entire order. All orders that include personalized items will leave our warehouse within 3 to 4 days of order placement. Personalized items cannot be returned or exchanged.
Do you ship outside the United States?
Yes, ClassicMedallics.com is proud to offer shipping throughout the United States and overseas. Shipping costs and payment needs to be verified with us first.
For assistance please contact our Customer Service Representatives at 800-221-1348
or email us at email@example.com.
By which carrier will my order be shipped?
We recommend choosing FedEx 5-Business-Day or 2-Business-Day shipping if you are shipping your package to a business address.
What if I change my mind and want a different size or color after my order is placed?
Once an order is placed at ClassicMedallics.com, you cannot make changes. For assistance please call our Customer Service Representatives at 800-221-1348 or 914-530-6259.
What will it cost me to make a return or exchange?
All returns will be credited to the original form of payment unless otherwise specified. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement.
You will be charged a restocking fee 20% of your original order.
Personalized Items (e.g., Build Your Award, engraved items) cannot be returned or exchanged.
Will my order be taxed?
Applicable sales tax will be included on all orders based on shipping address.
What do I do if my item arrives damaged?
Customer satisfaction is our goal at ClassicMedallics.com. Please contact our Customer Service Representatives at 800-221-1348 and we will replace the order.
Can I see a record of my transactions with ClassicMedallics.com?
By registering with us, you can check your order status online through the Order History area of your User Profile. All of the details regarding past purchases will be conveniently stored for you in an organized listing. You can also check the status of an order placed with ClassicMedallics.com by contacting our Customer Service Representatives at 800-221-1348.
How long does it take to process my return?
Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.
If I want to exchange my item for a similar item or a different size or color, how do I do that?
Please contact our Customer Service Representatives at 800-221-1348. They will be able to help you.
Personalized items cannot be returned or exchanged.
Can I have a package delivered on Saturday?
We do not offer Saturday delivery at this time.
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I purchased an item several years ago at a ClassicMedallics.com - do you still make this item?
Please contact our Customer Service Representatives at 800-221-1348
or email us at firstname.lastname@example.org for assistance in determining the availability of merchandise.
Is your merchandise manufactured in the USA?
Our merchandise is both imported and domestic in origin.
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Why should I register?
Registering with ClassicMedallics.com is required to fully explore the site. You cannot make purchases without being registered.
Registering allows you to maintain an account with ClassicMedallics.com. Returning customers can store credit card information for easier shopping.
Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit.
ClassicMedallics.com is a secure site that respects your privacy.
Read more about Security and Privacy.
Is there a risk to storing my information online with you?
Your privacy on the Internet is important to us at ClassicMedallics.com. We do not sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Our online privacy notice describes the types of information we gather online and how we use it. Please read this information carefully.
Do you sell names to other companies?
Your privacy on the internet is important to us at ClassicMedallics.com. We do not sell or trade with third parties your Personal Information gathered online, such as email addresses, Personal Information collected as part of an online survey or other specific details about you. We do not contribute to or participate in cooperative databases, which give other companies access to such Personal Information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Our online privacy notice describes the types of information we gather online and how we use it. Please read this information carefully.
I forgot my Dealer Login password, what should I do?
If you have forgotten your Dealer Login password, please call our Customer Service Representatives at 800-221-1348
or send us an email.
You recommend that I set my browser to enable cookies. Why?
Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on.
Cookies contain no personally identifying information.
If you have additional questions about cookies and shopping on ClassicMedallics.com, contact our Customer Service Representatives at 800-221-1348, or e-mail us at email@example.com.
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Do you have a catalog?
Please click here for our catalogs.
How do I find about the history of Classic Medallics?
Visit About Classic Medallics to read all about the company history.
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